I am sorry to hear that your inventory numbers haven’t been correct. The changes to the inventory states should not affect your current inventory numbers. If you have noticed any changes to your inventory that were not done by you or any staff, please reach out to our live support to report this along with answers to these questions:
- When did you see these changes happening?
- What products were affected?
- What were the inventory discrepancies you noticed?
- Were you able to see these inventory changes in the inventory history for the products?
To report issues related to inventory changes made without staff involvement please follow these steps:
- Click this link: Shopify Help Center.
- Follow the on screen prompts to sign in, choose your topic and issue
- Select “Live Chat” for support.
- Share this message with the support advisor you connect with:
- Hi! I have been asked to reach out by Shay in the community forums (https://bit.ly/3XUqZhl) to report an issue with my inventory changing without any staff involvement. I was told that ticket number 36205451 will have more information for you.