Same, ugh! I did not need this to deal with right now!!
FLAT OUT THE DUMBEST UPDATE Shopify has added.
I’d like to switch to another company and service.
It has cost me so much headaches and money at our bakery. DUMB AF
I’m still trying to figure out how it’s allowing us to oversell all these items. Is it now considering ON HAND as in stock (aka can still be sold)?? So someone buys the last one of something, and we haven’t shipped it yet because we don’t fulfill orders instantaneously so it’s still ON HAND, so then the shop allows another sale of that item even though it’s actually not available? I can’t tell if that’s what is happening or not but whatever is going on is INCREDIBLY FRUSTRATING.
You also can’t manually adjust further into the negative! It’s so frustrating! I feel ya!
Yep we need negative inventory values too!!! So much so we’ve had to take out store offline until this is resolved or we can find a workaround. All Shopify support can suggest is to upload a CSV file with a negative inventory every time we wish to make a change to a single inventory line item !!
I also don’t understand why we can’t change the committed value when they are not correct.
We use negative inventory values for pre-orders / backorders where we have no physical stock “on hand” but have confirmed availability.
We hear from Shopify that they didn’t think about pre-orders when they made these changes (or presumably drop ship orders, backorders, made-to-order, or non-physical goods sales all of which can create negative inventory values without needing to have a positive amount of “physical goods on hand”). But there still seems to be no intent by Shopify to do anything apart from the usual “raise this with the developers”
Seems all the focus from Shopify now in on making changes for big ticket stores even if it hurts the smaller stores. Since they never even tell us these changes are coming. Awful.
It’s so upsetting that Shopify doesn’t seem to care about their customers enough to respond here with the steps they are taking to correct all the issues the update created.
Also upsetting that they didn’t take into consideration how the changes would impact their customers & didn’t let us know about the changes before implementing them so we could have at least been prepared or have a plan in place.
Can Shopify support staff please respond here so we know what’s being done about this?
Not allowing a negative inventory amount is absurd.
For example, we have 5 tees in stock, sell 5 tees (committed but not yet fulfilled) then notice that 1 item is damaged. So we have 5 orders, 4 items to fulfill those orders.
We need to be able to make the inventory -1 until we receive more stock.
With the “on hand” update, there’s no way to do that now. The committed and available amounts can not be edited, the on hand amount can not be less than zero. WHY???
I think the temporary solution we will use is to have say 1000 “on hold” as the new “zero” so 999 on hold represents
-1 …but this prevents us from being able to stop orders going through when stock hits 1000 (the new zero) in defined situations where we want it to (ie we can’t set “continue selling when out of stock” to “no” on certain lines). So we would have to then recode our website to display “out of stock” and remove the “buy now” button when the on hold hits 1000 in those situations. But this workaround can affect collections of products and other things like “Search”.
This is frankly a clumsy workaround … All because some programmer set stupid rule that “on hold” can’t be less than zero.
I think we will go with this as a temp solution. It will take a loooot of programming. And we will only use it while we manage away from Shopify as a provider which will take about 3 months.
Unless Shopify start to communicate such changes with huge implications in advance then I don’t see how they can be a reliable partner for small business
I’m really frustrated by this too. We have multiple options for the same type of item, and rather than being able to move an available variant and letting the rest be out of stock, we have to figure out what’s available?
getting more and more frustrated with the Shopify updates to the interface.
We’re a subscription box but I think we’re going to look at moving to subbly. I really didn’t want to, but the recent Shopify updates are pushing us out, it’s getting way too confusing.
Hi Shay - this is just a very unnecessary and confusing update. It doesn’t seem like much consideration was made for the people actually running stores on Shopify, and feels like change just for the sake of it. You explained how the new update works, but didn’t explain why this system is better than the previous one. Hopefully Shopify will consider giving us the option to use the old way instead.
@Shay Is there an update you can provide on when these issues will be fixed?
@Shay When will this be corrected?
Even if they deign to fix this, I will never be able to trust Shopify again. They willy nilly changed MY inventory numbers and they expect me to be okay with that.
This update just cannot stand. The majority of our business is kit/bundle based and this update is wholly incompatible with the Bundles app and multi-currency sites. PLEASE let us have control over the ‘Available’ column again.
This is the worse update ever!!!
Dont understand why they have changed it, they need to change it back or else i will be switching to a different website. I cant work like this at all “on hand” doesnt work for my business, or if they was going to add on hand they should of at least give us the option to edit available also
I got a message this morning after asking if I could change back to the old version of Shopify and was told that Shopify is an “as-is” platform. Basically that I can take it or leave it, end of discussion.
The particularly annoying aspect for the way I work is in the mobile app when clicking on individual products, the default inventory view is now ‘On Hand’, which I want to know almost never. You can’t even see ‘Available’ unlike on desktop. I want to know what’s ‘Available’ and don’t want to have to now do extra clicking to find out what that is…
And to echo others, editing ‘Available’ should absolutely be an option, not editing ‘on hand’ which has the same result anyway but potentially shows a different number than what’s ‘only’ available making it a more confusing adjustment…
Just let us edit ‘Available’ Shopify, there’s no way that would be a difficult implementation considering that’s how it was until recently. Keep your ‘on hand’ default supremacy in service of, I guess, catering to ‘Shopify Plus’ customers and new revenue streams if you must but give us wee little lower plan subscribers (still costing me nearly $600 a month with apps) that actually keep your lights on, the option to change it and work OUR way instead of your non-shop-running programmers’ way.
That is an awful response. And insulting. I signed up for it “as is”, but they fundamentally changed it! I’ve been with Shopify for 6 years.
This is literally the worst update in the history of Shopify. I hope they are working on reversing this “on hand” feature, it’s completely useless and only causes confusion.