We went to purchase a theme yesterday after one week of trial, and the price is now $310 from $180, we asked that the original price be honored because we did not have this in the budget, we already paid our Shopify developer $500. The theme developers say it’s Shopify’s fault for not grandfathering us in! Literally one week and the biggest blow of DOUBLE the price… Not a cool feeling at all.. The theme has glitches and stuff now too that we will have to pay our developer to fix… =(
Oh, and to top it off Shopify sends a message today saying…
From August 13, 2019, we have changed how you create a support ticket by email! As part of these changes, support@shopify.com no longer accepts incoming messages.
Instead, to get help or open a support ticket, visit the Shopify Help Center where you can contact our Support team by email, chat or phone.