Anyone else having issues purchasing shipping labels?

Shopify Discussion

Topic summary

Users are experiencing errors when attempting to purchase shipping labels through Shopify. The issue affects multiple carriers including USPS and UPS.

Initial Problem (Original Report):

  • Pages reload with error messages stating “there was a problem buying the shipping labels”
  • Users instructed to “review order details and try again”
  • Multiple merchants confirmed experiencing the same issue simultaneously

First Resolution:

  • Shopify staff (Trevor) confirmed teams deployed a fix
  • Several users reported labels working again shortly after

Recurring Issues:

  • One user experienced the error returning after printing only 3 labels
  • As of February 13-14, 2024, users report the same error has resurfaced
  • One merchant unable to purchase labels for 96 hours with minimal support updates

Current Status: The issue appears to be recurring/unresolved for some users, with no confirmed workaround available beyond purchasing labels externally.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
10

It is now working!!!

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