Anyone else having their store down due to a third party payment app?

Shopify Discussion
1

Anyone else having their store down due to a third party payment app? My website has been down for 2 days and no solution in sight.

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Hi, @DBJacob !
Thanks for reaching out in our Community Forums and for sharing your concern, I’d be happy to help.

I understand that you are having an issue due to a third party payment app. Are you able to share some additional information regarding this? What app are you currently using? Are you receiving a specific error message? These details will help some folks take a closer look.

I also suggest reaching out to the app developers as soon as possible to alert them of this issue to see if they can have some eyes on the issue and provide some troubleshooting steps. Since your store is down, I suggest reaching out through the available contact methods in our Help Center so that our team can offer some alternatives for the time being.

Let me know how it goes!