I am having the same exact issue and this is beyond annoying, at least I’m not alone.
Topic summary
Ongoing issue: multiple merchants report being randomly logged out of Shopify admin, sometimes every ~10 minutes, for weeks to months. Logouts interrupt product edits and other tasks, causing lost work; some encounter a white page with a Cloudflare verification prompt (Cloudflare is a web security/CDN service).
Support status: Shopify staff direct users to contact Support for authenticated troubleshooting and escalation, and marked a reply as “solution” for visibility while stating the issue is not resolved. Merchants object, noting no fix yet; some were told developers are working on it without timelines. One was told it was fixed, but the problem persisted the next day.
Workarounds tried/suggested:
- Creating a new admin account: did not help.
- Use the mobile app: widely rejected as impractical for daily operations.
- Support advised that being logged into the mobile app may auto-logout the browser session; suggested logging out of the app before using the browser.
- “Re-indexing” the store admin (may take 4–48 hours) was offered; effectiveness unclear.
Community sentiment: rising frustration, calls to contact Support to ensure the issue is treated as a known, escalated problem. Status: unresolved/ongoing; root cause and timeline remain unclear.
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