Thank you for letting us know this is still occurring. Our support is limited in the Community as we cannot authenticate your account, so contacting Shopify Support is your best option. By contacting support, they can log the details of your issue and escalate as needed. If it is a part of a larger issue, then the details of your issue and the store information will help them isolate the issue and work towards a fix.
As there are several replies in this thread, I will be marking my reply as a solution for visibility purposes for any new viewers, but by no means, am I suggesting this issue is resolved.