Oh yes, I got one of those smart chat support people that sent me that 3 times even after I explained to them that you have to be a shopify employee (which you’d THINK they would already know).
This is also exactly what happened to our storefront as well. I have been told that its our fault because we have too many users on the same account (even though we have been working like this for years). The next two times I have reached out they only tell me that its a known problem and they are working to fix it. But this issue continues to get worse each week here on my end.
You won’t. They are bloody hopeless. Im runing three store fronts and all are loggin me out constantly, its a total nightmare. Shopify dont give a ■■■■■
This has been happening for us in multiple stores since around January. Multiple laptops, desktops, and mobile devices. Forces a log-out, click the login button, Cannot be Found, back out, manually type in Admin.shopify to pull down history and go back to the login page, click login again, “authenticating your connection” page, the account page pops up for a few seconds, and then finally back in shop.
And it’s happened to me like 4 times today. Having to re-edit products and re-load order pages in the middle of trying to fulfill them. Oof.
Hello @Shopify_77 Can you please fix this issue - Or at least update your customers that you are trying to resolve it? Any update would be apperciated.
Exactly the same thing happening to me. Can be iPad, phone, or PC with different browsers. Random log out.
Thinking of the nightmare this will create when 2FA becomes mandated.
Thank you for letting us know this is still occurring. Our support is limited in the Community as we cannot authenticate your account, so contacting Shopify Support is your best option. By contacting support, they can log the details of your issue and escalate as needed. If it is a part of a larger issue, then the details of your issue and the store information will help them isolate the issue and work towards a fix.
As there are several replies in this thread, I will be marking my reply as a solution for visibility purposes for any new viewers, but by no means, am I suggesting this issue is resolved.
so seriously now I have to go into Shopify again and re-log this? This is
super frustrating. Please fix this issue. I will go now and re-enter the
issue as a problem.
This should absolutely NOT be the ‘accepted solution’ as it is no solution at all. You do not need account access. It is obviously happening to MANY people - I would assume many many many more than are on this forum because most people don’t know about it. You could at the very least. The solution would be to AT LEAST publicly acknowledge that it is a larger issue WHICH IT IS. And provide updates since your chat team is essentially useless and tells most people it is their fault… which it is not.
This is the response I got a few days ago from the ticket I created:
Just a quick update, we are now working on this with our Development Team, and to guarantee the best possible resolution, we kindly request your patience as we dedicate the necessary time to review the issue diligently.
@Trevor You can see that many of us have reported the issue. It is a known issue but there isn’t a solution. Perhaps you could escalate this internally as there seems to be no movement on this issue when reported by your paying customers. From here it feels like the issue isn’t being taken seriously
This is the response I received after insisting a phone call with someone twice. I don’t believe that shopify has a phone number for customer service but I was trying to make a point. This response took me talking to 6 different advisors, most of them promising an update in an email, but I never received anything. Not sure what is going on, but they are having me record the X-request-ID for them every time i get kicked out. I also am not able to test their theory to whether or not multiple users on the same account is the issue, due to our work routine. We have been working with multiple people logged in to the same account since we have started our online store and never had an issue before.
"I’m a Specialist from Technical Support. First off, we hope you’re doing well!
We have received your feedback regarding the recurring issue of unexpected logouts from your admin account. Acknowledging the importance of uninterrupted access to your store’s admin for the smooth operation of your business, we sincerely appreciate your patience and understanding as we address this matter.
After discussions with our Internal Teams and Developers regarding the logout challenge, we have identified a minor system update as the primary cause. Our team is dedicated to collaborating on a long-term solution to rectify this issue.
We are inquiring whether the login credentials for the account are shared among multiple users. If so, we recommend changing the account password and limiting access to one user at a time for a specific period. This method will help us monitor if unexpected logouts persist."
This is not a solution.
I love how they always say, ‘hope your doing well’ - no we aren’t doing well coz we are spending all day every day dealing with this issue, re-doing our work which keeps getting lost, losing sales and pulling our (very limited in my case) hair out. They can stick that comment where the sun don’t shine.
Limiting access to one user at a time is simply moronic for any online based businesses where everyone is using shopify in some capacity. They just do not understand what owning a business is like.
I tried one of their recommended solutions of creating another admin account and am still getting logged off randomly.
They keep changing the products tab layout also. They’ve moved the “bulk edit, set as draft, set as active” buttons at least 3x very recently. These multiple unnecessary changes that Shopify has made in the recent months with the available and on hand issue for example has affected my business detrimentally.
Maybe, just maybe, instead of wasting product development and engineering resources redesigning the mobile app visuals, y’all should actually spend time fixing things that are an issue. This has been an issue for 6+ months and no one, literally no one, from Shopify (a multi-billion dollar company) seems to have this prioritized or see it as a legitimate issue. It’s a joke. No one wants or is asking for mobile app redesigns, new widgets, or font colors… we’re asking for the tools we pay for to work as they should considering we pay all month for a service that… wait for it… doesn’t work all month.
Logging us out randomly, multiple times a day, during our service hours is horrific. Get it together man.
Y’all have not provided a real solution and the fact that it’s some sort of api issue between your system and Cloudflare is just comical.
The nonsense product updates are job-keepers. Someone someplace gets to keep a job because their product update is approved and an engineer got to push the code. Meanwhile, none of those things are things we’ve asked for or care about. Willing to be 99.9% of all users were satisfied with the appearance and functionality previously (this latest update is miserable and has added unnecessary clicks to the existing process). It’d be great if they actually prioritized an issue plaguing tens of thousands of merchants, but no… we get new sales displays and font colors. 
Everthying Shopify has done in the last year has added time to my workflow - more pulldowns, clicks, scrolls, typing “f” every bleep time I want to search for something. Every Admin page, the home page, bulk edit ( and after acquiring marketplace connect they fucked that up ) they have "updated’ has been a complete disaster with pages of complaints - their response “we can’t change it”. In reality, they have SLOWLY reverted the pages to their previous functionality ( i.e. when they actually worked ) Their development team needs to be fired - their ONE job is to streamline our workflow, not add to it.
We Shopify users PAY to use this platform and the fact that this is going on for over a month with ZERO communication from Shopify is DISGUSTING!! I cannot bulk edit anything for it logging me out and not saving. This needs to be PUBLICLY dealt with and FIXED! Shopify support has been gaslighting people pretending its fixed when it is in fact NOT! There was no warning of these widespread “updates” and we are getting logged out in the middle of projects. It is costing me time and money to pay my employees to redo tasks multiple times because they are not saving due to being logged out.
Yes, and the previous move put it back next to the select all box - WHERE IT WAS AND WHERE IT bleep BELONGS - and now they’ve moved it to the right side of the page - more scrolling…