This change to the return system has sales reports and return reports completely broken. My sales reports are showing increases in sales when I issue refunds.
For some reason shopify support are refusing to admit there is an issue here. I’ve received responses from support ranging from “We just fixed it, it’s fine” to “if you need even more accurate reports, you could look into an app like Better Reports to show you more streamlined data with their solutions to balancing reports!” and finally my favorite “When it comes to returns, you are correct that it should show as a negative value. However, in our system, when you return an item, you are getting the item back which means you are gaining the value of the product back, so it will zero out! This is due to you being up the value of the product again, but when an order is then refunded, it creates an issue with the report as you are now down the initial order amount!”
Apparently Shopify Support thinks when an item is returned to me my sales go up by the value of that item. Absolutely ridiculous.