When returns are requested and approved, Shopify immediately deducts the sales from your total sales. In theory this is fine, but what happens when you don’t refund the customer? They never add the money back to your sales total. Surely I can’t be the only one with this problem. Does nobody else do…

Hi everyone, Great news! We’ve just released an enhancement to the returns system that gives you more control over when sales and tax records are updated in Shopify. The rollout is expected to be completed for all merchants by the end of this week. What’s Changed Previously: Sales and tax record…

Will this affect our payouts if the returns are including exchanges?

Not sure. I don’t think payouts are being affected. If you choose not to refund, shopify shouldn’t take your money away. But the sales data will make it look like they did. Would be great to get confirmation on this though

This issue has had me panicking. We do more exchanges than returns and I couldn’t understand why my sales were so abysmal recently. It didn’t make any sense, and even when I totaled up my Shopify “payouts” for the month and compared them with net sales, the numbers were WAY off, and gave me some pea…

Yep, I was in panic mode too. It’s comforting knowing that Shopify is aware of the problem and has no plans to fix it lol.. At least the good news is they just raised their credit card processing fees this month :slightly_smiling_face: priories in line

This change to the return system has sales reports and return reports completely broken. My sales reports are showing increases in sales when I issue refunds. For some reason shopify support are refusing to admit there is an issue here. I’ve received responses from support ranging from “We just fix…

Those are some pretty good ones :joy: They have a lot of dumb people in their customer support.. I’d rather them just say, sorry we know it’s a problem. We’re working on it and it should be fixed by 2026. That would make me happier…

Nice, I’m on my way that direction as well. Especially with the raise in credit card processing fees. They’re trying really hard to lose business lol

the update is garbage. about 40% of our returns convert to exchanges and Loop Returns is holding that exchange data. all Shopify knows is that there’s a return and they assume it’s a refund and decrement sales. TO ALL – beware of how it’s impacting tax sale collection because the refunds are miscalc…

Absolutely, its like they have no idea who their customers are or how they operate a business.

Anyone else notice that the new returns system breaks all of shopify sales data

Accounting & Taxes

Sau2610 March 17, 2024, 11:33pm 20

The last reply I got from Shopify staff was suggesting to move to a different platform entirely if we don’t like it So we are doing just that.

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Anyone else notice that the new returns system breaks all of shopify sales data

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