When returns are requested and approved, Shopify immediately deducts the sales from your total sales. In theory this is fine, but what happens when you don’t refund the customer? They never add the money back to your sales total. Surely I can’t be the only one with this problem. Does nobody else do…

Hi everyone, Great news! We’ve just released an enhancement to the returns system that gives you more control over when sales and tax records are updated in Shopify. The rollout is expected to be completed for all merchants by the end of this week. What’s Changed Previously: Sales and tax record…

This change to the return system has sales reports and return reports completely broken. My sales reports are showing increases in sales when I issue refunds. For some reason shopify support are refusing to admit there is an issue here. I’ve received responses from support ranging from “We just fix…

The last reply I got from Shopify staff was suggesting to move to a different platform entirely if we don’t like it :sweat_smile: So we are doing just that.

Those are some pretty good ones :joy: They have a lot of dumb people in their customer support.. I’d rather them just say, sorry we know it’s a problem. We’re working on it and it should be fixed by 2026. That would make me happier…

Nice, I’m on my way that direction as well. Especially with the raise in credit card processing fees. They’re trying really hard to lose business lol

the update is garbage. about 40% of our returns convert to exchanges and Loop Returns is holding that exchange data. all Shopify knows is that there’s a return and they assume it’s a refund and decrement sales. TO ALL – beware of how it’s impacting tax sale collection because the refunds are miscalc…

If you go to the “sales over time” report, select the filter and choose “payment status.” Payment status will show you partial and full refunds. I sort the report by payment status, export it to csv format, then sum up all partial and full refunds to get the actual refunds for that day or week. This…

This is super helpful ^ we will be doing this for the time being until Shopify gets their act together. Thanks Louisa. I can’t attest to the tax scenario yet. Gonna look into that on 4/1 when the quarter ends. I am very afraid of how wrong it will be though lol

Update: MAJOR PROBLEM - Shopify did refund one of our customers just because a return was created. Luckily this customer ended up wanting a refund and not an exchange, so we got SUPER lucky. I asked shopify how this happened and they acknowledge that it was a glitch in their system. They said they a…

OMG are you SERIOUS!!! Surely they will be up for a law suit in no time. This is really really really really bad.

Anyone else notice that the new returns system breaks all of shopify sales data

Accounting & Taxes

Sau2610 March 21, 2024, 5:47am 24

Absolutely, its like they have no idea who their customers are or how they operate a business.

2 Likes

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Return API has inconsistent affects on Sales Reports Accounting & Taxes reporting	0	31	October 24, 2024
Returns APIs have inconsistent side effects on Sales Reports Accounting & Taxes reporting	0	34	October 24, 2024
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Anyone else notice that the new returns system breaks all of shopify sales data

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