Update: MAJOR PROBLEM - Shopify did refund one of our customers just because a return was created. Luckily this customer ended up wanting a refund and not an exchange, so we got SUPER lucky. I asked shopify how this happened and they acknowledge that it was a glitch in their system. They said they are “working on a solution”. So far it has only happened to 1 of our orders and we’ve had about 200 returns since this update started. I’m not sure what the difference was on this one, but it’s terrifying that shopify may just refund your customers when you initiate a return. So far it’s a single isolated occurrence so I’ll chalk it up to bad software but something to be aware of.
mattsirkin
27
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