When returns are requested and approved, Shopify immediately deducts the sales from your total sales. In theory this is fine, but what happens when you don’t refund the customer? They never add the money back to your sales total. Surely I can’t be the only one with this problem. Does nobody else do…

Hi everyone, Great news! We’ve just released an enhancement to the returns system that gives you more control over when sales and tax records are updated in Shopify. The rollout is expected to be completed for all merchants by the end of this week. What’s Changed Previously: Sales and tax record…

the update is garbage. about 40% of our returns convert to exchanges and Loop Returns is holding that exchange data. all Shopify knows is that there’s a return and they assume it’s a refund and decrement sales. TO ALL – beware of how it’s impacting tax sale collection because the refunds are miscalc…

Absolutely, its like they have no idea who their customers are or how they operate a business.

If you go to the “sales over time” report, select the filter and choose “payment status.” Payment status will show you partial and full refunds. I sort the report by payment status, export it to csv format, then sum up all partial and full refunds to get the actual refunds for that day or week. This…

This is super helpful ^ we will be doing this for the time being until Shopify gets their act together. Thanks Louisa. I can’t attest to the tax scenario yet. Gonna look into that on 4/1 when the quarter ends. I am very afraid of how wrong it will be though lol

Update: MAJOR PROBLEM - Shopify did refund one of our customers just because a return was created. Luckily this customer ended up wanting a refund and not an exchange, so we got SUPER lucky. I asked shopify how this happened and they acknowledge that it was a glitch in their system. They said they a…

Also how do you know this was an isolated incident? Could there be more that you’ve missed?

There definitely could be more we missed. We have a second case of this where according to our records we didn’t give someone a refund but they are marked as refunded. It’s possible we made a mistake but now I am very paranoid because the first one was very clearly Shopify. There was no refund email…

This is absolute madness @Shopify_77 . You took something that was working just fine and made a huge mess of it. Do you understand that as business owners it’s kind of important to, ya know, know what our actual sales totals are. Like many of the responders here, our sales numbers are now totally sc…

The people here are freaking out, justifiably, but it gets worse. My company does nearly 100% repairs, not returns. We make a small tech product with remarkably low return rates, but they’re used in rough environments and we have a very generous warranty and repair process. We’ve used a third party …

Anyone else notice that the new returns system breaks all of shopify sales data

Accounting & Taxes

Sau2610 March 22, 2024, 3:07am 28

OMG are you SERIOUS!!! Surely they will be up for a law suit in no time. This is really really really really bad.

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Return API has inconsistent affects on Sales Reports Accounting & Taxes reporting	0	46	October 24, 2024
Returns APIs have inconsistent side effects on Sales Reports Accounting & Taxes reporting	0	53	October 24, 2024
Exchanges showing as returns and showing incorrect sales data. Technical Q&A sales-channels	0	78	October 31, 2024
How to handle returns and exchanges without altering total sales? Shopify Discussion	18	643	June 16, 2023
"Returns" metric in Analytics is misleading — should reflect actual returns, not all refund events Store Feedback troubleshooting	5	280	June 21, 2026

Anyone else notice that the new returns system breaks all of shopify sales data

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