This is absolute madness @Shopify_77 . You took something that was working just fine and made a huge mess of it. Do you understand that as business owners it’s kind of important to, ya know, know what our actual sales totals are. Like many of the responders here, our sales numbers are now totally screwed up and unreliable. Sometimes returns are actually being added to our sales totals, sometimes they are being subtracted from them. In most cases, these aren’t even items that were actually sent back. Just returns that were started. No refunds had been issued. We can look at the payments report but we can’t filter that report like we can the sales reports, so it’s not much use. This should really be very simple. Net Sales should = Payments Received. Returns should = Refunds Issued. People start returns and then never send the items back. Or they don’t send everything back that they said they should. Are those added back later?How do you account for these @Shopify_77 ? This is the stupidest, most useless, unhelpful update that Shopify has done. And that’s saying something.
Who asked for this change? How does this improve the experience of store owners?
On top of all this, Shopify continues to make it nearly impossible for us to get in touch with anyone there who actually knows what the hell is going on. Great job alienating all of the people who use your platform. What a joke.