I will share what Loop advises and a few links to their recent suggestions to re-align the sales reporting all happens outside of shopify or Loop. It’s difficult and beyond 90% of users skills just to manage the excel file process once you get the correct exported reports from Shopify and then exporting Loop csv files.
Why would shopify create a process that requires everyone using 3rd party apps to manage all sales reporting outside of the platform. Thats what we Pay for and it’s now just another guide for us. The reality is export many reports, customize columns, and then disregard what you see in shopify sales reports.
Oh, and while you wasting those 10 hours of time each month, ya just may want to exports all the payouts csv and compare those against the finance summary to be sure they didn’t actually make the refund and deduct it from YOUR money.
And Lastly, be sure to note that the actual refunds you execute and approve no longer reflect on the day you processed it. We now keep the customers money for 2-3 days and when we decide to pay them, we will just reduce your sales reports accordingly on the same day we pay them, NOT the day your processed ans accounted for it.
Now you understand why Saturday your sales dashboard said you did 7k but 3 days later you go back and it says 5k. Yep those were returns initiated so we just reduced your sales good luck the rest if the way figuring it out from here. But don’t worry, this is to provide you precise and accurate, consistent reporting of your real sales and deposits
What a disgusting insult to the people who made this company the success it is today though hard work and loyalty.
Still angry!