When returns are requested and approved, Shopify immediately deducts the sales from your total sales. In theory this is fine, but what happens when you don’t refund the customer? They never add the money back to your sales total. Surely I can’t be the only one with this problem. Does nobody else do…

Hi everyone, Great news! We’ve just released an enhancement to the returns system that gives you more control over when sales and tax records are updated in Shopify. The rollout is expected to be completed for all merchants by the end of this week. What’s Changed Previously: Sales and tax record…

Hi Scott, Thanks so much for the time taken to help provide some clarity to Shopify customers. Definitely not your job and its amazing that the community seems to be giving better customer service that the service we pay extremely high premium fees for. To be honest, what I have been doing is acce…

We also realized this right after developing our integration of returns with Shopify. We now give merchants visibility on returns when they are requested by customers (auto-approved by merchants) and inspected and restocked at the warehouse. Context: we are a 3PL and post-purchase experience platfor…

Some days we have the issue where returns (not actual refunds) are being counted against sales and then sometimes returns are actually being ADDED to our sales totals for the day. Is anyone else having this issue? Does @Shopify_77 actually have anyone who can explain what is going on? Seems more tha…

We are also extremely frustrated by this new change. As a business that uses Loop Returns and offers returns in the form of store credit (unless a product is defective or damaged), this has change had completely messed up all of our analytics and numbers. I’m glad I am not alone as I was panicking …

I’ve had this too! Someone please advise what the positive refunds mean!

This is absolutely madness! Shopify what is your reasoning behind this? Is their an easier to look at this?

Yes this is happening to us too and it’s SO frustrating

We have also been battling with this one after wondering why on earth our returns rate seemed to be 40% higher than normal. We are a footwear company so get fairly high returns rates but many of these end up as exchanges for a different size which is done through our returns app - ReturnZap. It’s co…

It’s absolutely frustating!! Initial approval of return is neighter a financial transaction, nor a material transaction until the item is physically received by the seller and made final decesion on that return.

Anyone else notice that the new returns system breaks all of shopify sales data

Accounting & Taxes

ivhisglory March 31, 2024, 2:07am 44

I’m just as lost

Topic		Replies	Views
Return API has inconsistent affects on Sales Reports Accounting & Taxes reporting	0	43	October 24, 2024
Returns APIs have inconsistent side effects on Sales Reports Accounting & Taxes reporting	0	45	October 24, 2024
Exchanges showing as returns and showing incorrect sales data. Technical Q&A sales-channels	0	75	October 31, 2024
How to handle returns and exchanges without altering total sales? Shopify Discussion	18	574	June 16, 2023
How can I process a return without a receipt in my store? Shopify Discussion	69	1099	February 4, 2025

Anyone else notice that the new returns system breaks all of shopify sales data

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