When returns are requested and approved, Shopify immediately deducts the sales from your total sales. In theory this is fine, but what happens when you don’t refund the customer? They never add the money back to your sales total. Surely I can’t be the only one with this problem. Does nobody else do…

Hi everyone, Great news! We’ve just released an enhancement to the returns system that gives you more control over when sales and tax records are updated in Shopify. The rollout is expected to be completed for all merchants by the end of this week. What’s Changed Previously: Sales and tax record…

Some days we have the issue where returns (not actual refunds) are being counted against sales and then sometimes returns are actually being ADDED to our sales totals for the day. Is anyone else having this issue? Does @Shopify_77 actually have anyone who can explain what is going on? Seems more tha…

We are also extremely frustrated by this new change. As a business that uses Loop Returns and offers returns in the form of store credit (unless a product is defective or damaged), this has change had completely messed up all of our analytics and numbers. I’m glad I am not alone as I was panicking …

I’ve had this too! Someone please advise what the positive refunds mean!

This is absolutely madness! Shopify what is your reasoning behind this? Is their an easier to look at this?

We have also been battling with this one after wondering why on earth our returns rate seemed to be 40% higher than normal. We are a footwear company so get fairly high returns rates but many of these end up as exchanges for a different size which is done through our returns app - ReturnZap. It’s co…

It’s absolutely frustating!! Initial approval of return is neighter a financial transaction, nor a material transaction until the item is physically received by the seller and made final decesion on that return.

Hello everyone - Thank you for sharing feedback regarding the recent change to adjust sales when a return is created or approved. We are actively investigating options to address the feedback we’ve heard from our merchants and partners. Most importantly, this change does not impact payouts. Additi…

Hi Jeremy, thanks for your response. Here is a summary of issues that the community is facing. Please address the proposed solution to each one of them: Returns messing with sales data: There are 4 possibilities we face when a return is requested: a. Refund given - No problems there b. Exchange …

Anyone else notice that the new returns system breaks all of shopify sales data

Accounting & Taxes

deanphoebe April 3, 2024, 6:19pm 46

Yes this is happening to us too and it’s SO frustrating

Topic		Replies	Views
Return API has inconsistent affects on Sales Reports Accounting & Taxes reporting	0	46	October 24, 2024
Returns APIs have inconsistent side effects on Sales Reports Accounting & Taxes reporting	0	52	October 24, 2024
Exchanges showing as returns and showing incorrect sales data. Technical Q&A sales-channels	0	78	October 31, 2024
How to handle returns and exchanges without altering total sales? Shopify Discussion	18	638	June 16, 2023
"Returns" metric in Analytics is misleading — should reflect actual returns, not all refund events Store Feedback troubleshooting	5	273	June 21, 2026

Anyone else notice that the new returns system breaks all of shopify sales data

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