Hello everyone - Thank you for sharing feedback regarding the recent change to adjust sales when a return is created or approved. We are actively investigating options to address the feedback we’ve heard from our merchants and partners.
Most importantly, this change does not impact payouts.
Additionally, since there are a few mentions of exchanges in this thread we would like to call-out that native exchange support was released to all Shopify merchants earlier this year! You can find documentation here. Additionally, you can cancel a return or remove a return item that is never sent back, and your sales will be appropriately adjusted.
You can expect a follow up post on this thread with another update from the team. We apologize for the inconvenience this has caused and appreciate your patience.