When returns are requested and approved, Shopify immediately deducts the sales from your total sales. In theory this is fine, but what happens when you don’t refund the customer? They never add the money back to your sales total. Surely I can’t be the only one with this problem. Does nobody else do…

Hi everyone, Great news! We’ve just released an enhancement to the returns system that gives you more control over when sales and tax records are updated in Shopify. The rollout is expected to be completed for all merchants by the end of this week. What’s Changed Previously: Sales and tax record…

I’m right there with you. I noticed this today, and was thoroughly annoyed with this new change. I don’t know if it’s a glitch or what, but it’s not a true reflection of the situation. If they’re going to do this for returns, then at least create an exchange button to create a distinction between th…

I talked to shopify chat support and they said that eventually they may get around to fixing it but that it is lower priority because it’s not considered a “major” issue, because it doesn’t affect most stores… Not really sure how it doesn’t affect other stores. I’d imagine exchanges are common. It m…

Absolutely!!! In some countries, its not required to offer a refund. We can offer a store credit in the form of a gift card or an exchange. They need to fix this immediately, its completely throwing everything off!!!

I’ve contacted them three times now, the first two times they assured me this wouldn’t affect figures. Obviously not correct and now I’m being told they are having to ask for help from their team, might have to move systems if this doesn’t change ASAP as its reporting incorrect figures to xero and m…

Hey, @mattsirkin & @Sau2610 . Thank you for reaching out and sharing this feedback. When a return is approved, it does remove the sales from the analytics to account for the refund. While you can perform exchanges and the analytics will reflect the amount exchanged, you would need to consider a th…

Hi Elias So essentially you’re saying that we can offer gift cards as store credit for our customers (which Shopify have stated on several other pages), however our analytics will just have to be wrong as the returns will account for a refund that didn’t take place. It’s not a requirement for a sto…

This change is by far one of the worst updates to analytics Shopify has ever made. Why not just create an exchange button alongside the return button so that there’s a differentiation of the two events? This move makes absolutely no sense, seriously. Yes, pleas give the feedback to the development t…

I’m with you on this! It just doesn’t make any sense. They need to create an exchange button or remove this update altogether!

Anyone else notice that the new returns system breaks all of shopify sales data

Accounting & Taxes

mattsirkin March 7, 2024, 6:15am 5

I’m with ya, but I’ve contacted them so many times and they either don’t care or don’t understand depending on who I talk to.

1 Like

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Return API has inconsistent affects on Sales Reports Accounting & Taxes reporting	0	31	October 24, 2024
Returns APIs have inconsistent side effects on Sales Reports Accounting & Taxes reporting	0	35	October 24, 2024
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Anyone else notice that the new returns system breaks all of shopify sales data

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