Thank you to everyone else who has contributed to this discussion. We’ve been frustrated and trying to figure this out for the last month and a half.
[email removed] Shopify, what functional benefit is there to automatically deducting $ from daily sales when a return is created instead of when the return is actually processed? If that ‘update’ was reverted and the exchange feature is kept, it would work fine for us, but our accounting and analytics are off and your proposed solution of going back through orders and removing returns is tedious and unnecessary.