When returns are requested and approved, Shopify immediately deducts the sales from your total sales. In theory this is fine, but what happens when you don’t refund the customer? They never add the money back to your sales total. Surely I can’t be the only one with this problem. Does nobody else do…

Hi everyone, Great news! We’ve just released an enhancement to the returns system that gives you more control over when sales and tax records are updated in Shopify. The rollout is expected to be completed for all merchants by the end of this week. What’s Changed Previously: Sales and tax record…

Hi Jeremy, Thanks for letting us know that solutions are being sought. Do you have any idea how long that might take? This update is really screwing up our sales data. Not really great for us merchants to not have a clear understand of what we’re selling on a daily basis.

Thank you to everyone else who has contributed to this discussion. We’ve been frustrated and trying to figure this out for the last month and a half. [email removed] Shopify, what functional benefit is there to automatically deducting $ from daily sales when a return is created instead of when the …

Jeremy What is the update here? Our business has been thrown into hours upon hours of back and forth with our developers on 3rd party apps, customer support, and our team with no end in sight of where this ends up. The lack of your team’s responsiveness and awareness of how this is impacting all of…

Fully agree! We experience major issues as well as this influences the revenues before the cashflow happens and also has an impact on the number needed to be reported to the tax authorities!

Just posting in hopes of helping along this thread. We just moved to Shopify in February and I was excited to finally automate our returns. Unfortunately did not see this issue, and now after rolling out a return app have found the ugly truth. We just rolled out Redo to our customers, but while t…

Jennifer, I hope you had success in gaining more insights or a resulting update from @Shopify_77 . About two weeks ago someone emailed me from their dev team asking if I’d be willing to have a one hour video conference outlining our particular return process. I replied sure, but only if they are …

Update: Found that it in my instance with redo, it will adjust on the taxes report. Just again when you look at the order in Shopify, you won’t see how it’s been adjusted. Quite unsatisfactory.

Hi Jeremy. Why do returns result in the cost of goods sold for that item being reversed TWICE? And should we now throw out the COGS data that our integration software has sent from Shopify to our accounting software and do all that manually instead? I’ve love to hear your thoughts on that. Thank you…

I can’t work out if the COGS data is correct or not - are you finding that it isn’t now?

Anyone else notice that the new returns system breaks all of shopify sales data

Accounting & Taxes

gerardofelix May 7, 2024, 12:30am 58

This issue has been driving me crazy… honestly disappointing that shopify is aware of it too and is letting it be…

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Anyone else notice that the new returns system breaks all of shopify sales data

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