I’m pleased to announce that Shopify did something (or I just noticed it) regarding self service returns/exchanges. They now have an option to input what item a customer has requested for their exchange. When you input the item in this section, if it’s the same amount as the original item(s) in the order, it’ll zero out the ‘Expected Refund’ portion.
Here’s my suggestion:
(1) For known exchanges, do the process mentioned above and pictured below.
(2) For known returns and unknown exchanges, do not approve the return, but send a return label instead and wait for the item to be returned before approving.
Hope this helps, guys!
