When returns are requested and approved, Shopify immediately deducts the sales from your total sales. In theory this is fine, but what happens when you don’t refund the customer? They never add the money back to your sales total. Surely I can’t be the only one with this problem. Does nobody else do…

Hi everyone, Great news! We’ve just released an enhancement to the returns system that gives you more control over when sales and tax records are updated in Shopify. The rollout is expected to be completed for all merchants by the end of this week. What’s Changed Previously: Sales and tax record…

I can’t work out if the COGS data is correct or not - are you finding that it isn’t now?

From what I’m seeing, I can only conclude that it’s incorrect. It wasn’t happening prior to late February. At that point it happened once or twice. Since a few days into March, Shopify has accounted for virtually all returns twice each in the Cost of Goods Sold report. I don’t know if it’s just the …

Can others please comment on what their Shopify COGS reports are showing for returns? Are they showing that each return reverses the COGS amount twice, which is what I’m seeing? And those with inventory software integrations might want to check whether that’s sending incorrect inventory value data t…

I’m pleased to announce that Shopify did something (or I just noticed it) regarding self service returns/exchanges. They now have an option to input what item a customer has requested for their exchange. When you input the item in this section, if it’s the same amount as the original item(s) in the …

As an update to this issue, I’ve now found that the Shopify COGS report is virtually useless because it counts unpaid orders as if they’re products already sold. 40 or more percent of our sales value comes from orders created and fulfilled up to 2 months before we can claim payment under a contract…

Workarounds? None to speak of yet. We only recently cancelled our Amaka integration, so we’ve only just discovered some of these things. But as far as I can tell we’ll just have to duplicate the order and void the original every time we get a return or exchange on an as-yet-unpaid order. Don’t know …

It gets better! Today my Shopify product categories are in Chinese! Not kidding!

Hi Jeremy, have there been any subsequent announcements? I spoke to a Shopify Plus rep today who implied that a fix to the issues spelled out here (returns being deducted from revenue) will be shipped by Shopify soon. Can you shed any light on what those changes are and when they can be expected b…

Hello again - This is a short message to let the community know this topic remains a top priority for us. We are continuing to explore options and as before, you can expect a follow up post on this thread with another update from the team. We appreciate your patience. As a reminder, native exchang…

Anyone else notice that the new returns system breaks all of shopify sales data

Accounting & Taxes

ivhisglory May 29, 2024, 8:56am 67

Just reading this dilemma has me stressed out for you - my goodness! What work arounds have you guys established to lessen the workload of this mess?

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Return API has inconsistent affects on Sales Reports Accounting & Taxes reporting	0	42	October 24, 2024
Returns APIs have inconsistent side effects on Sales Reports Accounting & Taxes reporting	0	44	October 24, 2024
Exchanges showing as returns and showing incorrect sales data. Technical Q&A sales-channels	0	75	October 31, 2024
How to handle returns and exchanges without altering total sales? Shopify Discussion	18	559	June 16, 2023
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Anyone else notice that the new returns system breaks all of shopify sales data

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