When returns are requested and approved, Shopify immediately deducts the sales from your total sales. In theory this is fine, but what happens when you don’t refund the customer? They never add the money back to your sales total. Surely I can’t be the only one with this problem. Does nobody else do…

Hi everyone, Great news! We’ve just released an enhancement to the returns system that gives you more control over when sales and tax records are updated in Shopify. The rollout is expected to be completed for all merchants by the end of this week. What’s Changed Previously: Sales and tax record…

This is still a huge issue and causing many problems with inaccurate figures for sales. Essentially whether a customer requests an exchange via ZigZag, will receive store credit for their return or decides to keep an item after creating a label. As long as they create a label via ZigZag, this then …

Right here with you on all points!!!

I don’t see how this is a solution — “Just be even more patient. Sounds like you forgot that we told you already this is definitely a top priority that’s taking half a year to figure out”

Ye same, it’s a joke. Such a basic and easy thing to fix. I think they are doing this to force users to use their return solutions and not 3rd party apps.

Any updates on this one as it’s really affecting our accounting and making manual work for us. Very annoying change Shopify has made. Refunds should not be reflected in Sales until a refund is approved and issued (sometimes people request returns and don’t even send the product back, or they get a s…

Doesn’t appear any fix at the moment. Shopify seem in denial at the moment or the agents aren’t even aware of the issue / give different explanations. Our reporting is not accurate and causes loads of issues. Seems the issues stems back to Shopify updates in March/April. I a amazed it hasn’t been fi…

You have stated this is a “top priority,” therefore I would expect some movement here. Can you please give us an update on this issue? It’s a headache every time I try to collect our sales and refunds for the week/month.

Anyone else notice that the new returns system breaks all of shopify sales data

Accounting & Taxes

JB92 September 6, 2024, 11:33am 79

Are there any updates here? Still causing so many issues for us. It makes no logical sense why Shopify are now treating exchanges as cash refunds!

Topic		Replies	Views
Return API has inconsistent affects on Sales Reports Accounting & Taxes reporting	0	37	October 24, 2024
Returns APIs have inconsistent side effects on Sales Reports Accounting & Taxes reporting	0	37	October 24, 2024
Exchanges showing as returns and showing incorrect sales data. Technical Q&A sales-channels	0	66	October 31, 2024
How to handle returns and exchanges without altering total sales? Shopify Discussion	18	506	June 16, 2023
How can I process a return without a receipt in my store? Shopify Discussion	69	888	February 4, 2025

Anyone else notice that the new returns system breaks all of shopify sales data

Related topics