When returns are requested and approved, Shopify immediately deducts the sales from your total sales. In theory this is fine, but what happens when you don’t refund the customer? They never add the money back to your sales total. Surely I can’t be the only one with this problem. Does nobody else do…

Hi everyone, Great news! We’ve just released an enhancement to the returns system that gives you more control over when sales and tax records are updated in Shopify. The rollout is expected to be completed for all merchants by the end of this week. What’s Changed Previously: Sales and tax record…

Doesn’t appear any fix at the moment. Shopify seem in denial at the moment or the agents aren’t even aware of the issue / give different explanations. Our reporting is not accurate and causes loads of issues. Seems the issues stems back to Shopify updates in March/April. I a amazed it hasn’t been fi…

You have stated this is a “top priority,” therefore I would expect some movement here. Can you please give us an update on this issue? It’s a headache every time I try to collect our sales and refunds for the week/month.

Hi everyone, I’m pleased to share an update on our progress regarding the solution we’ve been working on. We are targeting an early access release for select merchants in Q4. While we are still finalizing the eligibility criteria for this early access, please know that all merchants who have contri…

@jeremy_t do you have more information or documentation I can check? What happens for partners of multiple Shopify brands in terms of early access? Thanks for your help

Hi, thanks for the update, please can you also note that I am also noticing that when exchanging an item via ExchangeIt app, shopify is adding the exchanged item to the sales total for that day! Along with when I issue refunds for orders, it adds this as a plus figure to the daily total sales. It …

Hi Jeremy!! I need help with this and was wondering if one of my stores can get early access! It is really messing up our reporting. Please let me know as soon as you can. Thank you in advance.

Please can I add my name to list of users who are infuriated with the update? PLEASE give stores the option to calculate returns when created OR calculate returns when actually refunded.

We would also like to be included in this. The recent comment / suggestion from one user suggesting giving the choice of it being recognised on point of return or when cash is refunded is a good one

WHEN IS THIS GOING TO BE FIXED, THE OVER REPORTING OF SALES AND POSITIVE RETURN VALUES DEFIES ALL LOGIC. My payments have not matched my sales numbers for months. Shopify Help has no idea what this means since they all work at a customer support mill, if you ask a shopify plus advisor they refer you…

Anyone else notice that the new returns system breaks all of shopify sales data

Accounting & Taxes

ciaoshop September 20, 2024, 5:29pm 87

please extend to our store - Ciao Lucia. Current reporting is so inaccurate that we don’t know down from up anymore.

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Return API has inconsistent affects on Sales Reports Accounting & Taxes reporting	0	45	October 24, 2024
Returns APIs have inconsistent side effects on Sales Reports Accounting & Taxes reporting	0	49	October 24, 2024
Exchanges showing as returns and showing incorrect sales data. Technical Q&A sales-channels	0	78	October 31, 2024
How to handle returns and exchanges without altering total sales? Shopify Discussion	18	618	June 16, 2023
"Returns" metric in Analytics is misleading — should reflect actual returns, not all refund events Store Feedback troubleshooting	5	251	June 21, 2026

Anyone else notice that the new returns system breaks all of shopify sales data

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