When returns are requested and approved, Shopify immediately deducts the sales from your total sales. In theory this is fine, but what happens when you don’t refund the customer? They never add the money back to your sales total. Surely I can’t be the only one with this problem. Does nobody else do…

Hi everyone, Great news! We’ve just released an enhancement to the returns system that gives you more control over when sales and tax records are updated in Shopify. The rollout is expected to be completed for all merchants by the end of this week. What’s Changed Previously: Sales and tax record…

Hi! Following up again - how do we get access to this update?

This has been a very disappointing process with Shopify, I don’t think they understand the impact this is having on us all, certainly does not feel like it is a high priority or there would be a solution by now. And good and clear communication. I honestly don’t think they understood when they chan…

This has infuriated me so much and shopify help does not care. I have absolutely 0 idea why Shopify think its okay to deduct our sales figures twice for a single return/refund. The total sales figures get deducted once I create a return and it gets deducted again once I make the refund. Completely …

It really sucks… like so much depends on good reporting when it comes to ad spends, future inventory planning, etc.

Exactly, I just can’t fathom why Shopify would do this. No explanation from them and no fix. Just complete stupidness

Hi Jeremy - any update on this? This is a major issue for us and I’m shocked that Shopify doesn’t have a solution for it as exchanges are common in online sales.

Hi there, I’m following up on my last post to reiterate we recognize the challenges this update has created for some merchants and partners. We’re still planning to launch a closed early access program in the near future with a solution we believe will better align with the requirements and workflo…

Yes a requirement from sales reports would be giving us accurate sales data that doesn’t include positive refund values…

Hi Jeremy, are we close at all to an update. For example today - my sales reports say I’ve had $500 in returns and my payments report says theres actually 3.5k$ in returns. So you can understand how much this affects sales reporting…

Anyone else notice that the new returns system breaks all of shopify sales data

Accounting & Taxes

gillette7 November 4, 2024, 7:33pm 99

@jeremy_t - what’s the status of this “fix?” I’m still seeing so many errors in analytics refunds/returns.

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Return API has inconsistent affects on Sales Reports Accounting & Taxes reporting	0	45	October 24, 2024
Returns APIs have inconsistent side effects on Sales Reports Accounting & Taxes reporting	0	49	October 24, 2024
Exchanges showing as returns and showing incorrect sales data. Technical Q&A sales-channels	0	78	October 31, 2024
How to handle returns and exchanges without altering total sales? Shopify Discussion	18	616	June 16, 2023
"Returns" metric in Analytics is misleading — should reflect actual returns, not all refund events Store Feedback troubleshooting	6	251	June 21, 2026

Anyone else notice that the new returns system breaks all of shopify sales data

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