Any updates on this one as it’s really affecting our accounting and making manual work for us. Very annoying change Shopify has made. Refunds should not be reflected in Sales until a refund is approved and issued (sometimes people request returns and don’t even send the product back, or they get a store credit through aftership). How can this be changed in the reporting?
Doesn’t appear any fix at the moment. Shopify seem in denial at the moment or the agents aren’t even aware of the issue / give different explanations. Our reporting is not accurate and causes loads of issues. Seems the issues stems back to Shopify updates in March/April. I a amazed it hasn’t been fixed yet as it is about as basic as it gets to give customers accurate reporting!
You have stated this is a “top priority,” therefore I would expect some movement here. Can you please give us an update on this issue? It’s a headache every time I try to collect our sales and refunds for the week/month.
Hi everyone,
I’m pleased to share an update on our progress regarding the solution we’ve been working on. We are targeting an early access release for select merchants in Q4. While we are still finalizing the eligibility criteria for this early access, please know that all merchants who have contributed to this thread are a priority for us.
We understand that the upcoming period is a busy season for many of you, and we recognize that participating in early access might not be feasible for everyone. However, we are excited to offer this opportunity to those who can benefit from it as soon as possible.
Thank you for your continued patience and understanding. We value your feedback and are committed to providing the best possible solutions for your needs.
@jeremy_t do you have more information or documentation I can check?
What happens for partners of multiple Shopify brands in terms of early access?
Thanks for your help
Hi, thanks for the update, please can you also note that I am also noticing that when exchanging an item via ExchangeIt app, shopify is adding the exchanged item to the sales total for that day!
Along with when I issue refunds for orders, it adds this as a plus figure to the daily total sales.
It means the whole accounting is so messed up it’s impossible to get the correct figures for whats actually sold daily.
please extend to our store - Ciao Lucia. Current reporting is so inaccurate that we don’t know down from up anymore.
Hi Jeremy!!
I need help with this and was wondering if one of my stores can get early access! It is really messing up our reporting. Please let me know as soon as you can. Thank you in advance.
Please can I add my name to list of users who are infuriated with the update? PLEASE give stores the option to calculate returns when created OR calculate returns when actually refunded.
We would also like to be included in this. The recent comment / suggestion from one user suggesting giving the choice of it being recognised on point of return or when cash is refunded is a good one
WHEN IS THIS GOING TO BE FIXED, THE OVER REPORTING OF SALES AND POSITIVE RETURN VALUES DEFIES ALL LOGIC. My payments have not matched my sales numbers for months. Shopify Help has no idea what this means since they all work at a customer support mill, if you ask a shopify plus advisor they refer you to help. Shopify has acknowledged the issue on their help platforms and yet nothing has been updated. This is insanity!!!
Please include CIAO LUCIA in this.
Any update on this? Can my app see this early access given that we work with several large merchants who are very frustrated with how the returns API sometimes affects their sales reports?
Hi! Following up again - how do we get access to this update?
This has been a very disappointing process with Shopify, I don’t think they understand the impact this is having on us all, certainly does not feel like it is a high priority or there would be a solution by now. And good and clear communication.
I honestly don’t think they understood when they changed it, the impact it would have, and I still don’t think they are taking this that seriously where they have jumped in to solve it and give specifics. Sad to see a good company miss its customer base.
This has infuriated me so much and shopify help does not care.
I have absolutely 0 idea why Shopify think its okay to deduct our sales figures twice for a single return/refund. The total sales figures get deducted once I create a return and it gets deducted again once I make the refund. Completely lacking of any common sense or logic and ruins our analytics. This is the most stupid decision I have ever seen.
It really sucks… like so much depends on good reporting when it comes to ad spends, future inventory planning, etc.
Exactly, I just can’t fathom why Shopify would do this. No explanation from them and no fix. Just complete stupidness
@jeremy_t - what’s the status of this “fix?” I’m still seeing so many errors in analytics refunds/returns.
Hi Jeremy - any update on this? This is a major issue for us and I’m shocked that Shopify doesn’t have a solution for it as exchanges are common in online sales.