Over the last few weeks, we’ve been getting a lot of reports from our customers about orders not being imported in a timely fashion, or just sometimes not being imported at all. We’ve been tracking this down and have found that Shopify’s webhooks are reporting that the order is available, but we’ll …

Are you seeing delays only when the fulfillment_status filter is set to a specific status? We’re seeing the same issue on our side but only if fulfillment_status is set to a specific status. We don’t see a delay if it’s set to any. We learned from Shopify last month that an update was made to use …

I’d recommend providing some of the Request ID’s, Order ID’s, etc. and hopefully a Shopify staffer can cross-reference what they are seeing on their end. There have been some discussions of missing records in API requests and webhooks from what I recall…

Thanks Greg. I do have the full logs that I’d be happy to share with any Shopify staffer, obviously don’t want to post customer data here publicly. The ID’s in question are above. We’ve just seen this come up over and over again across a wide variety of stores over the last few weeks so it feels li…

Hey @dhollander , Although we haven’t received many reports of significantly-delayed order imports, DM me any extra info (especially any x-request-id response headers) you have and we can try to dig into more deeply.

Hi team, I have same issue, Orders takes a lot when try to get with my API REST connector. Recently takes more time. Please send me how you solved this.

Hi, We present the same issue. Recently takes a lot time to get orders with my API REST connector. Any suggest?

Out of curiosity have you tried querying the shop for new orders using the GraphQL API? Just wondering if that might return results faster. I do recall seeing posts on here about REST API queries of orders based on timestamp ranges, orders that involve cursor-paginated results, etc. having some inco…

Thanks everyone for chiming in. We’ve been sharing details with a Shopify dev liaison and got a confirmation back that they were able to duplicate the issue when fulfillment_status was set on the query. Leaving fulfillment_status set to null resolved the issue in the dev’s testing. Obviously it’s n…

Anyone else seeing delay with returns in the REST Orders API?

Retired Boards Appdev Graphql Basics And Troubleshooting

Gregarican October 20, 2020, 3:41pm 4

Sorry, I missed it where you posted the webhook ID’s. That should hopefully help the Shopify team track things down. I’m sure some order ID’s came up missing might help too. Good luck!

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Anyone else seeing delay with returns in the REST Orders API?

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