Hi, I have been getting a lot of emails that seem to be spam telling me I’m in violation of section 7. When i clicked the link it took me to a telegram support chat?? is this real?? it then linked me to someone else who told me I had to change the theme in my store to a premium theme and told me to send him $200 for this issue to be resolved and my account not closed. is this real?? he is continuing to say he is not spam and is creating a new theme that my store needed.
Topic summary
Issue: A merchant reports receiving emails claiming a “Section 7” violation, directing them to a Telegram “support” chat. The contact then demanded $200 and a switch to a premium theme to prevent account closure, insisting it was legitimate.
Assessment: Another participant states these are scam/phishing emails. Official Shopify communications come only from Shopify’s own email domain, not via Telegram.
Key red flags:
- Link to Telegram for support.
- Payment request ($200) to resolve a supposed violation.
- Pressure to change to a premium theme.
Outcome/Action: Treat these messages as scams and do not pay or make changes based on them. Verify sender domains for authenticity.
Status: Effectively resolved with consensus that the emails are fraudulent; no further actions or unresolved questions noted.
I make sure they are scam emails. If they are emails from Shopify, they only send emails using their domain.
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