OMG IT’S 2022 
and STILL NOTHING?!!?!
Topic summary
Issue Identified:
Merchants need API access to delivery instructions that customers enter during checkout for local delivery orders. This data is critical for delivery drivers and order management systems but was not available through Shopify’s REST or GraphQL APIs.
Timeline & Community Response:
- Initial request made in 2020
- Multiple merchants and app developers repeatedly requested this feature over nearly 3 years
- Users expressed frustration at having to manually check each order individually
- Some attempted workarounds like repurposing the “company” field
Resolution:
- 2024-04 RC version of the Admin GraphQL API added delivery instructions via
DeliveryMethodAdditionalInformation.instructions - 2024-07 REST API version includes this data at
FulfillmentOrder > delivery_method > additional_information > instructions - Feature confirmed working by app developers who integrated it
Current Status:
Resolved. The delivery instructions field is now accessible through both GraphQL (2024-04+) and REST (2024-07+) APIs. Users who integrated the feature report it’s functioning as expected.