API access to delivery instructions for orders

Retired Boards Appdev Customers Discounts And Orders
21

Please add this feature ASAP. I just spent hours trying to access this data to include in staff notification emails, and only after discovering this post did I realize this wasn’t even possible yet. This should absolutely be part of the order object. Is there an ETA on this?

22

Hi

I checked this post and found it has been over a year, and this “Delivery Instructions” issue has not been solved. I need to display it in the templates from email to the order print apps.

Please help us to add this asap.

Thank you

23

Noticed that this post has been marked as solved. But it is not solved yet. I just email to the support for this issue:

As per the print order template, I will contact the app support again. I have been checking the forum community, this is an common complaint from many clients. as this Delivery Instructions somewhat are not been defined as a Order Pinter readable variable. Me and other shopifiers have been crying for it since 2020, but it has not yet been resolved. Please help us by escalating this issue to your programmers. As during this pandemic, we are relying on the local delivery to run our already damaged business, and we do need this information to be retrieved and printed in our delivery slip/template for the driver. my understand is that this is critical feature to all shopifiers. At least Shopify need to explain to us why it could not been retrieved. But 2 years passed, we have heard nothing from shopify.

I may have to reopen another post.

24

Do you have any updates about this Delivery Instructions Variables? we desperately need it to be retrieved and printed in our order/delivery slip template via Shopify’s Order Printer apps.

25

I’m very disappointed to see that after more than a year something so simple and crucial is being neglected by Shopify like this.

26

OMG IT’S 2022 :scream: and STILL NOTHING?!!?!

27

This is a total show stopper for our business model. In our case, each order needs to capture the mandatory instructions. We don’t want them on the customer as the instructions may be unique each time. Glad but very sad I found this.

28

Dear Shopify staff!

Please escalate this post request. Our delivery business in Covid times growing, but technical possibilities stay at the same level from 2020! By working with you, we remain uncompetitive. It’s not acceptable that so many customers depend on you !!

29

+1, why is this data not accessible?

30

This blocks integration with our ERP where we collate orders from multiple sources to give one delivery route to our drivers. We have to say to our drivers that for e-com orders look at the app, but for all other orders use our ERP notes - really terrible experience :disappointed_face:

31

Looking for an update on this issue… It is a complete show stopper for a lot of clients.

The field is there… I can get to the other information such as preferred date and time… why can’t this field be added to the API?

32

It’s almost March 2023 and it’s dissapointing to see that Shopify has ignored this request for almost three years. We need to have access to this feature to streamline the integration process with our couriers.

33

Shopify build-in app ‘Local Delivery’ is now end of life. There is no alternatives for customers to go with 3rd party apps concerning local deliveries tracking.
Could we have this capability re-assessed by Shopify team? thanks!

34

Hello @Kasuteh & @shopify

Is this feature still not available ?

I just need to get the delivery instructions & phone number values from checkout into my custom Shopify order grid & display there.

It’s a simple requirement, can you kindly advise way to achieve this & any workaround.

35

Hello JB,

Is it now possible to get delivery instructions added by customers in the Local Delivery shipping method?

36

This has been added to the 2024-04 RC version of the Admin API. See DeliveryMethodAdditionalInformation.

It’d be incredible if these two related issues could get some love in 2024-04:

  1. Allow admins to edit items in an order made via Local Delivery

  2. Allow admins to set an order’s delivery method to Local Delivery and Local Pickup (including the pickup location)

37

We recently integrated Local Delivery Instructions into EasyRoutes via the 2024-04 RC version of the Admin API - the feature is in beta for the time being, but working exactly as expected so far. Looking forward to moving this out of beta following the API’s full release next month, something our users have been requesting for years.

38

This is also now available in the REST API starting from version 2024-07 via FulfillmentOrder > delivery_method > additional_information > instructions.