App configuration page not found

Retired Boards Appdev Partners Discussion
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Topic summary

  • Main issue: The App → Configuration page in the Shopify Partners Dashboard stopped loading for several apps, showing “There’s no page at this address,” while other app sub-pages (Overview, Distribution) worked.

  • Error details: Console showed a 500 from DashboardProvider.tsx and “HTTP/500 error in eventbridge_sources response.” The response body included: invalid or unavailable schema “website_client_page_view/2.9”; with guidance to upgrade “shopify-kafka” or run “bundle exec dux-refresh-schemas,” indicating an internal schema mismatch rather than a partner-side configuration.

  • Context/troubleshooting: The partner’s apps use EventBridge. Clearing cache, starting a new session, and disabling extensions did not resolve it, suggesting it wasn’t a client-side issue.

  • Outcome/status: By the next morning the Configuration page loaded normally without any changes by the partner, implying a Shopify dashboard-side fix. No action items for partners were identified, and no official root cause was provided. The issue appears resolved.

Summarized with AI on January 3. AI used: gpt-5.
1

Hey everyone,

I was doing some work this afternoon in our Partners Dashboard and noticed that the App->Configuration page is not loading on a number of our apps all of a sudden. I simply receive a “There’s no page at this address” message. The other sub-pages under the app, such as Overview and Distribution all load just fine.

Looking into the console, there is a 500 error coming out of the PartnersDashboard DashboardProvider.tsx:29.

error: {
  message: "HTTP/500 error in eventbridge_sources response",
  stack: "Error: HTTP/500 error in eventbridge_sources response
    at https://cdn.shopify.com/shopifycloud/partners-web-platform/partners-dashboard/src_contexts_MembershipContext_MembershipContext_tsx-src_contexts_ToastContext_ToastProvider_-8d4864.2c21bd870ba290934ae9.js:1:61213
    at Array.forEach (

Digging into the request/response for this I see:

```javascript
{"result":"error","errors":["Error: invalid or unavailable schema `website_client_page_view/2.9`. Upgrade `shopify-kafka` or run `bundle exec dux-refresh-schemas` to upgrade valid Dux schemas."]}

I’ve done a bunch of sanity checks like a new partner session, clearing cache, disabling any extensions etc, but still get the same result. We do use eventbridge in our apps, but the shopify-kafka message feels like it may be an internal issue rather than something with our config itself. I believe kafka is one of the tools Shopify use for their data warehousing/lakes.

Maybe we’ve missed a dev update that needed us to upgrade something with the app config? Any ideas/thoughts/help would be most welcome!

Cheers,

Paul.

2

Quick update. I checked again this morning and everything looks to be working correctly again. We didn’t make any changes, so it seems this was a dashboard issue that’s now resolved. Thanks to whomever fixed it at Shopify! :folded_hands: