app/extension for appointment scheduling with texting feature?

Shopify Apps
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Topic summary

A user is searching for a Shopify appointment scheduling app that enables two-way text communication with customers, not just email.

Key Requirements:

  • Schedule appointments at a physical location
  • Support for at least 2 different services
  • SMS reminders for clients
  • Two-way texting capability so customers can ask questions before appointments
  • Currently using Square for appointments as a reference point

Current Status:
Easy Appointment Booking was suggested as a solution with SMS reminder functionality. However, the user specifically asked whether customers can respond back via text (two-way communication), which remains unanswered. The discussion is ongoing as the user awaits clarification on whether the app supports bidirectional SMS messaging beyond automated reminders.

Summarized with AI on October 29. AI used: claude-sonnet-4-5-20250929.
1

I am looking for a appointment scheduling app that has a feature where I can communicate with the client, ideally not via email. Essentially we would like to be able to text our customers. Is there something that exists or would this have to be done with multiple apps?

2

Hey there, Would you mind sharing your use case or a typical scenario? That way I can point you to the best solution.

3

Hi I work for a company that wants to use a scheduling app for appointments
at a physical location, I do not necessarily need to have the
service booked with one person. I would like one that lets you set at least
2 services. We want a texting feature to send reminders to clients and so
they can reach out prior to the appointment with questions etc. - we
currently use square for appointments and we like them.

4

Hi @sam_hhh

Ray here from the Easy Appointment Booking team. You can take bookings on your Shopify store and send text reminders if you wish. Please see here for more: https://intercom.help/easy-appointment-booking/en/articles/6386927-sending-text-messages-sms

If you have any questions, please let me know! Thank you

5

Hi there, I see that you have a SMS reminder feature. I am looking to see if the customers can reach out or respond back via text. Is that something they can do through easy appointment booking?