App Installation Issue: Compatibility Error with Shopify POS on Live Store

Topic summary

A developer encounters a compatibility error when installing their app on a live Shopify store, stating the app requires the Shopify Point of Sale (POS) channel. The app installs successfully on development stores.

Root Cause Identified:

  • The developer mistakenly enabled “Embed app in Shopify POS” in the app’s configuration settings
  • This was their first app development project

Attempted Solution:

  • Changed the POS embedding setting to “false” in configuration
  • Error persists despite the configuration change
  • Screenshots show the configuration panel with the setting disabled

Current Status:

  • Issue remains unresolved
  • Another user inquires whether a solution was found, indicating the thread lacks a confirmed resolution
Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.

I have developed an App where m getting this error while installing in live website but when m trying to install on development website its getting installed

my Error:

the app isnt compatible with your store
myApp is only compatiable with store that:

have the shopify point of sale channel

Does your app make use of the Shopify POS feature? Does the live store have POS enabled? You can check by going to the Shopify Admin page and checking under “Sales channel”, there should be “Point of sale”.

No my app is not using POS feature, As this is my first app so by mistake I added

Embed app in Shopify POS true in configuration section but now I have made it false still it showing same compatiable issue

Were you able to resolve this error ?

This is controlled by a setting available under Distribution → App Listing in the Partner’s dashboard