A UAE-registered business is unable to install the Doku Payments app despite it appearing on Shopify’s official payment providers list.
Current situation:
The conflict:
The app requires both IDR currency AND an Indonesia-based address, but Shopify’s payment providers documentation suggests it should be available for this configuration. An attached screenshot shows the app listed in Shopify’s official payment solutions.
Status: The user is seeking guidance on how to resolve this discrepancy between Shopify’s listed availability and the actual installation requirements. No responses or solutions have been provided yet.
Hello everyone,
I am trying to install the app Doku Payments https://apps.shopify.com/doku-payment-gateway as a business registered in UAE.
However, the app seems to be available only with 2 conditions “IDR currency” and “Indonesia address”. Currency of my shop is IDR, but the address is the one of my office in UAE.
and as you can see on the payment providers list of Shopify, I should be able to install it.
What should I do ?
Thanks for your help.
