App not installing after uninstall

Shopify Apps

Topic summary

  • Merchant uninstalled the “1razorpay” payment app to switch to a different account’s API credentials. On attempting to reinstall, the install flow loops: it shows “this app is not installed,” offers an Install button, but clicking it just refreshes the page without installing. This is blocking payment acceptance.

  • API refers to the credentials that connect the payment app to a specific account; the merchant intended to replace these by reinstalling.

  • A responder advises contacting the app’s developer/support. They suggest the app provider likely needs to reset or clear configuration on their end to allow a clean reinstall.

  • No additional troubleshooting steps, screenshots, or logs were provided. No Shopify-side fix was confirmed.

  • Status: Unresolved. Action item is to reach out to the 1razorpay (Razorpay) app developer to reset the configuration and enable reinstallation.

Summarized with AI on December 27. AI used: gpt-5.
1

Hello guys,

so i did uninstall the app called 1razorpay which makes me to receive the payments but recently i deactivate it and then uninstall it in the payments because i wanted to put another account API but after uninstalling the app, i tried installing it but whenever i click on install it just says that this app is not installed and gives a option to install but whenever i click on it, it just refresh the page and nothing! I really need help! I am unable to receive money! It would be mean a lot if anyone can help quickly

2

You’ll need to contact app developer for this. Most likely they need to reset the config on their side for the reinstall to work.