When I click “Install” on the Google & Youtube app for my shopify store. I get a 502 error page. This has been happening all day. Anyone know who to contact about this or why it’s happening?
Topic summary
A user is experiencing a 502 error when attempting to install the Google & YouTube app from the Shopify App Store. The error has persisted throughout the day.
Suggested troubleshooting steps:
- Clear browser cache or try a different browser/incognito mode
- Check for network connectivity issues and switch networks if possible
- Wait briefly, as 502 errors are often temporary server-side issues
- Use a proxy tool to connect through a different regional server
Next steps if issue persists:
- Contact Shopify Support
- Reach out to the app developer via the support contact on the app listing
The issue appears to be either a temporary Shopify server problem or an issue with the app provider’s infrastructure. The discussion remains open with no confirmed resolution.
Hey! @adambwhitten ,
It seems like you’re encountering a 502 error when trying to install the Google & YouTube app on your Shopify store. This is usually a temporary issue either on Shopify’s end or with the app provider’s server. Try clearing your browser cache, switching browsers, or waiting a bit before trying again. If the problem continues, you can reach out to Shopify Support or the app developer directly through the app listing’s support contact.
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Hello @adambwhitten
You can further check if it is due to network issue and if so, please switch to another network connection and try again to see if can install properly.
If it is not related to network issue, double check if you can install from other browser or switch to incognito mode page, sometimes it is due to the browser cache.
If none of them above are working on your end, it should be Shopify server issue in your area. You can consider switching to other area server by using some proxy tool and try again, until you can install correctly.