Appaling Service and Slow Service

Shopify Discussion
1

I have to say that the past 6 days have been the worse customer service I have ever recieved. I am trying to get my two way authentation switched off and It is taking forever while I need to make urgent changes to my site. This is resulting in lost revenue

The online advisors cant help, there is no escalation process, complaint procedure nor is there an SLA

2

Hi @MattHamm ,

In order to turn off 2 step authentication on your store, you can follow the below steps:

  1. Log into your Shopify store
  2. Click on the Top Right where your name is written
  3. Click on ‘Manage Account’ from the dropdown
  4. Go to the ‘Security’ tab on the left
  5. Turn it off by going to ‘2 step authentication’ on the right

Hope this helps.

Thanks