Apply automatic discount to tagged customers

[lcr1]

My vote as well! Please make this simple thing native!

A ecommerce should have add discount to customer as a standard.

[jsciabica]

Well, this feature would not be very useful because Shopify limits to one active discount at a time… That needs to be addressed first (or simultaneously).

I’ve heard that a more robust discount system is in the works, but it will be months at least.

[WMedia]

And in the meantime, Shopify expect people to use an addon that costs twice the monthly Shopify subscription. It concerns me that Shopify’s roadmap for such basic functionality is subject to conflicts of interest in revenues it derives from app commissions.

[Glassy_Al]

Just following up on my original up vote on this topic… I’d still love to see this part of the base, but I was able to solve my problems using the Locksmith app. Gave me complete control of pricing, collections, etc by customer. And was cheap ($9). Outstanding customer service too. So for those of you looking for a solve on this, I give them a thumbs up.

[DifferentDogs]

I also need this feature. It’s actually super annoying that you can’t have more than 1 automatic discount operating at once. That should not be limited to 1.

[shop20201]

Don’t worry about getting left out if you are on a lower plan. If you have Plus you still do not get the feature everyone in this thread is looking for. On top of that, the Automatic Discount app charges way more if you are on plus. Extremely frustrating.

[jsciabica]

If you’re on Plus, it is rather cumbersome, but you accomplish this through Scripts. I have an elaborate script providing discounts based on customer tags. I also use Flow to auto-tag customers based on order criteria.

I needed help writing the Script, ask your account rep, but Flow is pretty intuitive.

(I still wish the built-in discount feature had customer tags)

[HOOKUP]

This isnt aging well. Shopify is clearly ignoring this. I feel bad that we made this jump. Apps slow down sites… also spending another 20-50 a month for a feature that is EXPECTED is really making me change my mind on this platform.

[foxacoustics]

That’s how they make money. Get you in the door with a cheap plan then nickle and dime you for each and every feature. $10 plugin here, $20 plugin there. Next thing you know you’re spending more on plug ins than the basic plan.

[Arundas]

@foxacoustics

That’s how they make money. Get you in the door with a cheap plan then nickle and dime you for each and every feature. $10 plugin here, $20 plugin there. Next thing you know you’re spending more on plug ins than the basic plan.

That’s right! Shopify no longer builds new features that aren’t app-dependent. They earn commissions from every app subscription, so why should they? The core Shopify product hasn’t changed in years, and every thread here asking for a simple change is met with the same answer: “Get an app!”

Recently, Shopify released its own subscription feature which integrates subscriptions into the checkout for a seamless experience for our customers. BUT here’s the kicker: it’s not available to you and me as a native feature! It’s closed off behind an API, and only app developers can make use of it. Basically, if you want to use this new feature, you need to install an app that makes use of the API, and then the app acts as the front-end for the feature while the back-end is native in Shopify.

That’s how deeply ingrained Shopify’s app-commission-based business model is!

[lcr1]

ye. Was thinking of the business model they have at 2000$ here but it’s a no go at our company. We will switch our platform for way more just so we can drop the apps and such.

[mnearents]

Hey Shopify,

It would be really helpful to have customer eligibility for automatic discounts like we do for manual codes. It seems like the only reason it’s not available is to leave functionality for app developers to profit from (specifically membership apps). But this seems like a small thing that would be a big win. Imagine, not having to pay monthly to offer discounted pricing to tagged customers! I have plenty of apps I’m paying for functionality, but for something this specific/small, it’s hard to want to pay $30/mo for a bunch of features you don’t need just to get this one feature. I love Shopify and hope they consider this feature at some point.

[SamiPA]

Not sure if this has been discussed, the issue with using an app for functionality is app conflicts. The more apps you add the more issues you’re going to have. Not all apps work together. So if you’re using something to modify the theme page and the app doesn’t natively support the other app you are screwed. You then play the “who’s error is it” when things go wrong and of course everyone wants to push you into getting an app developer. We use ninja and every major release have issues with the app not applying the discount to random customers. They can’t work out why. We are looking at Bold for our website update but they admit there are issues between discounting and bundles. Additionally using an app, through their checkouts then causes issues with modifying orders and refunds - you lose standard Shopify features and you pay for that “privilege”!!!

I’m going to say this loudly because apparently, Shopify are sitting at the back on this considering how long this thread has been open

SHOPIFY: ** USING AN APP IS NOT ALWAYS THE SOLUTION **

We spoke to Shopify about plus recently thinking it would help save us on apps but it basically just works better with apps - so you’re spending a crazy amount + additional development which isn’t exactly feasible even for those who have the recommended turnover. There needs to be a solution between Advanced and Plus or be able to add Shopify’s discounting engine/flow as a paid app.

There are so many things that should be available as standard in Shopify and I can’t get over the fact that you can limit discounts by customer group if they use a code but not automatically.

[greiseve]

@SamiPA

I’ll only say AMEN!

standard solutions shouldn’t necessitate Apps from third parties.

advanced to Plus is a ridiculous price jump and based on your conversations clearly not worth the time to even consider.

wonder how many people have switched platforms. Going through that hassle once intimidates me but if at the end we have a better product…

[rsShop]

This would be extremely beneficial… personally I would like to offer a permanent discount to all of my customers that bought the very first product I offered.

would love for you to make this happen!

chris

[stiltwalker]

I feel that Shopify is restricting this basic feature in order to force customers that require wholesale pricing to upgrade to Shopify Plus. I hope Shopify hears me when I say, “the majority of wholesale customers will continue to place Purchase Orders from their internal ERP System anyway, so that the PO’s are automatically entered into their system. For some of us (your customers), we cannot justify leveling up to Shopify Plus for the amount of wholesale business we will do over the web. As much as we would love our wholesale customers to shop online, their AR/AP teams prefer to have PO’s created from their accounting systems, and either sent by email, or fax. Giving us the ability to simply tag customers, and then create automatic discounts based on these tags provides a simple way to offer basic wholesale pricing. It will not be ideal, nor will it give as much control to being exacting with pricing, but it’s a simple way to provide X percent off different collections - and all that some of us smaller companies (that may never be able to afford Shopify Plus) need.”

[greiseve]

Agreed. There are too many basic functions that are missing even in the most expensive non Plus plan. But to justify 700% more on an ecom solution to have access to some of these basics seems ridiculous. It’s almost like we’re held at gun point.

[Mike_Grusin]

Another vote here. More and more often I look for what should be an obvious feature (automatic discount to specific customers), only to find in these forums that it doesn’t exist and I need to “get an app.” It’s becoming obvious that Shopify doesn’t want to add features that may reduce app revenue, so I’ll begin looking for another platform. Recommendations welcome.

[memetican]

Well that was an exciting 10 minutes of reading.

I haven’t seen any replies in the past year or so from Team Shopify, and no updates on when this will be added, so I suspect that they are no longer monitoring the forum.

May I suggest we use it for something more useful?

I’ll take X’s

[lcr1]

Yea they don’t read or improve it.

We are switching platform because of this.