@jvyenielo - We run into this same issue ALL THE TIME. We are a new company, and constantly doing promotions or offering free product to influencers, athletes, etc. With a 100% off promo code, our promo customers inevitably get hit with a shipping charge at checkout. Our work around has been to just have our promo customer tell us their address, and manually create a order with 100% discount and free shipping. Not ideal.
Conversely, we have also ran into the issue with not having the ability to “charge” shipping with big discount promo codes. Our goods are very high-end, heavy, and we run on slim margins, so when we offer someone a Friends/Family 40% off promo code, we want to charge them shipping. Our store offers free shipping on orders over $50. So, when someone across the country purchases our $95 product, uses a 40% off promo code, they still end up with free shipping. Well if that person lives across the country, shipping can easily be ~$20 given the weight. This is crushing. Of course, we could just change to to 30% off, but that’s not really a “deal” from most peoples perspective.
Moral of the story…Shopify simply needs to create two options/toggles in the promo code setup settings:
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Free Shipping in all circumstances
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Charge for shipping in all circumstances