Hi there!
Has this been resolved yet? We also experience the same problem. The discount given goes under the free shipping amount so the customer gets a code then applies it and the amount goes under free shipping amount so they are charged for shipping - it’s a nightmare!!!
forkandmelon:
Hi Peter,
Our most common discount amount is equal to the amount we charge for shipping, when customers don’t hit our minimum for free shipping. Therefore, our attempts to win new customers using our current discount codes are often unhelpful, since the discount ends up putting them just under the shipping threshold, making the coupon basically worthless (if that makes sense?) Offering a larger discount, or adjusting the shipping threshold, to counter the cancellation effect would negatively affect our business, so our desire is to be able to offer the discount plus free shipping in a code to these new customers for their first order. Being able to offer free shipping along with a discount seems very basic, and in looking into this before it seems Shopify customers have been requesting it for years. Really hoping it will become a standard feature as early as possible. Thanks for your help.