Approved public Shopify app cannot retrieve order details via API after installation, while a custom app with the same permission scopes can. The author attached screenshots comparing the custom app vs the public app results.
Key suggestion: A participant notes that the read_orders scope only allows access to orders from the past 60 days. To access historical orders beyond that window, the app should request the read_all_orders scope.
Open questions: It’s unclear whether the affected store’s orders fall outside the 60‑day window, or if there are other permission/auth differences despite “same scopes.” No confirmation from the original poster that the suggestion resolved the issue.
Status: Unresolved/ongoing. Next action is to verify the order date range being requested and, if needed, obtain/read_all_orders to fetch historical orders.
Hi ,
My shopify app got approved and listed.After successful app installation in brand’s shopify the app is unable to pull order details via API, on the other side when a custom app with same permission scope (same as the shopify app) is integrated I am able to get orders details via API.
Need assistance why this is happening with Shopify app.Attaching screenshot for the same
Screenshot 1 - Custom app
Screenshot 2 - Shopify app
Regards,
WareIQ Tech
eadmin @WareIQ .com
Anyone knows what might be the issue in these cases
Hi @WareIQ ,
I hope you are doing well. Did you solve the issue? This might be the reason. “read_orders” scope can only read orders within 60 days. If you want to read all order overtime, you have to request for “read_all_orders”. I think so.
