AR 3D model upside down

Store Design

Topic summary

A user is implementing AR functionality for lighting products using SketchUp 3D models on their Shopify store. The core issue: when viewed through AR on iPhone, the light fixture appears upside down.

The dilemma: Rotating the model in SketchUp to display correctly on the ceiling in AR causes the product thumbnail image to appear upside down on the website.

Attempted solutions (all unsuccessful):

  • Adjusting axes orientation in SketchUp
  • Testing different 3D file formats
  • Exporting from Blender instead of SketchUp

Current status: The issue remains unresolved. The user is seeking workarounds or solutions from others who may have encountered similar AR orientation problems with ceiling-mounted products.

An image showing the upside-down AR preview on iPhone is included in the post.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
1

Hi All

We are looking at putting our Sketchup 3D models on so our website visitors can use AR to see the size of our lighting in their space. I have made a test here and when used on my iPhone the light is upside-down. I can rotate in Sketchup and get it to go onto the ceiling correctly, however then the thumbnail is upside-down.

Here is the test page

Things I have tried:

  1. Changed axes in Sketchup

  2. Tried various 3D file format

  3. Tried exporting from Blender as well

Has anyone ever found a workaround on this?

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