I used to create a gift card and the customer would receive it by email.
Now I have customers saying they didn’t receive their gift card and when I look at the gift card log I don’t see an entry saying it was emailed.
Has this changed? Do I now need to click the email button after creating it?
Hi @Danielnz
Thank you for reaching out about this. Generally speaking, the gift card emails should be sent as soon as the order is marked as fulfilled. You can choose whether or not gift card orders are automatically fulfilled in your admin under Settings > Checkout.
For the GC orders where an email was not sent, are these order showing as fulfilled or unfulfilled in your admin? If they are showing as unfulfilled, then you will want to try fulfilling the order to have the email be sent out. If the order is showing as fulfilled, but no email was sent, then please reach out to our authenticated support team for further assistance with this. To access our authenticated support, please follow this link: Shopify Help Center and type “contact support” into the chat box.
Thank you for the screenshot @Danielnz
When you add a customer profile you should then see a check box that says “send gift card now”, when you select that and finish making the gift card product then an email should be automatically sent.
But you can see form my screenshot that I don’t have this checkbox. So why does yours have it and mine doesn’t?
Please let me know why the checkbox is missing from my admin?
Hey @Danielnz
In order for the checkbox to appear you will need to add a customer to the order details. Let me know if that resolves it for you.
