Are multiple orders from the same Miami address a forwarding business?

Payments + Shipping & Fulfilment
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Topic summary

A merchant received multiple orders shipping to the same Miami addresses and suspects they may be forwarding businesses. The addresses in question include 8550 NW 70th St and similar locations in the Miami area.

Verification recommendations include:

  • Check if IP addresses match shipping locations or belong to proxy/hosting services
  • Verify phone numbers match the billing address area code
  • Compare billing and shipping addresses for mismatches
  • Research email addresses via Google for legitimacy
  • Contact customers directly to confirm order details

Fraud prevention measures:

  • Install Shopify’s free Fraud Filter app or similar fraud prevention tools
  • Enable high-velocity fraud detection on payment gateways
  • Watch for multiple different billing addresses shipping to the same location

Community experience: One merchant reported a legitimate first order followed by 11 fraudulent attempts using different credit cards to the same Miami addresses. Google aerial views confirmed these locations are warehouses/clearinghouses. While forwarding services are legitimate for international customers consolidating US purchases, the use of multiple credit cards is a strong fraud indicator warranting order cancellation.

Summarized with AI on November 17. AI used: claude-sonnet-4-5-20250929.
1

Hi!

I got some multiple orders from the address in Miami Florida. Street address are,

-8550 Northwest 70th Street in Miami

-6930 NW 12th St in Miami

-8298 NW 68th St in Miami

I can assume this could be a forwarding business.

Anyone else with experience with this?

2

Hi @SANDA97 !

Thanks for reaching out here in the Shopify Community about this. I can understand why you might think it strange to have multiple orders from the same address, and while it may likely be a forwarding business it is best to check a few things out just in case. In this situation, if you’d like to confirm the authenticity of these orders then I would suggest the following;

  • Verify the IP address;

    • Is the customer’s IP address located in a different general area then the address listed?
    • Is the IP address for a web hosting company?
    • Is the IP address a proxy service IP address?

  • Call the phone number on the order, you can use the tool such as 411.com**** here to make sure the phone number is located in the same area code as the billing address. If the customer does happen to answer you can ask some questions about the order like the addresses, phone number, email, and name they used. If they struggle to provide simple pieces of information, then you will have an idea if the orders are legitimate or not.

  • Check out the email address used on Google. You might find social media posts or other information that ties the customer to the email address.

  • Does the billing and shipping address match? Is the shipping address a significant distance away from the billing address, for example a different country?

  • Check if multiple orders use different billing addresses for the same shipping address.

I’d suggest in future to install a Fraud prevention App like** Shopify’s free Fraud Filter app** or one of the apps listed in the app store here. I did notice that you’re new here. Have you just started your store? If so, you might find** this blog helpful on how to improve your conversions with your customers!**

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3

If you’re suspicious you could look up the addresses in Google Maps and contact the customer(s).

If it’s a forwarding service like you assume, I’ve seen international customers ship to forwarding addresses like this, for example if they’re buying various things from the US and instead of paying international shipping for each shipment from each company, they ship domestically and then send 1 big package out.

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4

We had the experience of one order going through / no problem. Order delivered but the following addresses went through 11 credit cards. Luckily have a high velocity (10 attempts) enabled on my gateway processor that triggers fraud detection. The addresses in question were:

8550 NW 70th St Miami

8372 NW 68th St EP-60565 Miami

8372 NW 68th EP-42487 Miami

And when googled the locations – aerial showed warehouses per earlier threads confirming these are either clearinghouses or attached to fraudulent situations.

But using eleven credit cards is reason enough to give up!

Cancelled order and clicked Refund Later per advise from Shopify Support.

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