I know that Shopify discontinued their reviews app and I thought that I had backed up my reviews but I can’t find them! The review star ratings are still showing on our website but I can’t seem to find the actual reviews anywhere so that I can export them into Judge.me. Can anything be done to recover them? At least some of the data is somewhere on my site but the Shopify Review app was uninstalled so I can’t see if there is a way to export them.
Topic summary
Users are struggling to recover product reviews after Shopify discontinued its native reviews app. The main issue is that while review star ratings still display on product pages, the actual review data appears inaccessible after the app was uninstalled.
Key Problems:
- Reviews weren’t properly backed up before app discontinuation
- Users need to export data to alternative platforms like Judge.me
- Review widgets remain visible on product pages despite app removal
Suggested Solutions:
- Contact Shopify support directly for assistance recovering review data from the store database
- Support may provide guidance on accessing or exporting the stored review information
Additional Issue:
One user reports difficulty removing the orphaned review widget from their product pages, as it continues displaying without clear coding instructions for removal.
The discussion remains open with no confirmed resolution on data recovery or widget removal.
1 Like
It’s unfortunate that Shopify discontinued their reviews app. Since the app was uninstalled, the reviews might still be stored in your store’s database. You could try reaching out to Shopify support for assistance in recovering the reviews data. They might be able to provide guidance or access to the data you need to export them into Judge.me.
Hello @craiganderson ,
Try to contact Shopify support. They possibly may assist.
Best regards,
Anastasia
