For the past few weeks I have noticed that my Shopify store is not registering/counting any visitors.. Regardless of what device I use, if it´s a friend who visits, a potential customer… Nothing!! The only visitors that are registering/counting I guess are bots/crawlers and counts them as Computer V…

Hello @Giftnius @ashleyyxaa @ashleyyxaa @TraininDay @Cjeers ! One of the shops I was working in also had the same problem. It went back to normal when I changed the “collect after” setting in the Shopify Customer Privacy section to "collect after "which led to data disruptions. They had this s…

Thank you @paulbalu . That is the issue for sure!!

You saved my life on this one! Shopify support useless on this. Thank you!! Also, Shopify should warn users that this will be the behaviour once you choose the option…

Can’t find the options in the setting. Can you tell exactly where i find it? Thank you

Online store > Preferences > Customer Privacy. Under ‘Choose when marketing and analytics data is collected for customers from the EEA and UK’ click ‘collected after consent’. Make sure you’ve installed a privacy & compliance app - I used Ultimate GDPR EU Cookie Banner Analytics will now track EU…

I have the same problem, counting no visitors and it’s such a crucial time of the year. Have reached out to Shopify support for weeks now and no help. Tryed to follow the steps with the cookies but didn’t do anything. Anyone another solution? :disappointed_face:

The steps of @boundbyhand helped! > Online store > Preferences > Customer Privacy. Under ‘Choose when marketing and analytics data is collected for customers from the EEA and UK’ click ‘collected after consent’. Make sure you’ve installed a privacy & compliance app - I used Ultimate GDPR EU Cooki…

Hi, im having this issue but the ‘collect after’ box does not exist in my admin area. Im guessing it may have been removed since this post. No Uk visitors or EU visitors are being shown.

Same, did you find a solution to this?

Are Shopify Analytics not working?

Shopify Discussion

hardjelly December 19, 2023, 11:00am 29

Thanks, that was the issue with me too

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Are Shopify Analytics not working?

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