@Rick_14 @I deleted the product repsonded to the emails. I have a pregnant wife , a diabetic son, I have over 5 thousand dollars on hold over a brush, it may not sound like a lot to many people but it is to me and my family. I have been running this store for years and the second I switched to payments I get one payout they freeze my money. I wonder if this is common practice, multiply this by a few thousand stores, invest those funds you’d be able to turn a good profit at the expense of vendors In a short time . The fact that there is no human to speak to only email support when you are dealing with people Money is disgusting. If they put as much in this as their sales team , there would be a human voice for us. People over profit .. it’s a simple concept.
Topic summary
Multiple merchants report Shopify Payments placing payout holds after switching or during use, with significant sums frozen (~$5k and >$8k) and immediate cash flow impacts.
A Shopify representative says holds can be triggered by recent changes and banking partner verification, advises checking admin/email notices, and contacting authenticated support. Escalated reviews proceed via email only (no phone), with typical replies within about a day, though complex cases may take longer.
The original poster removed a flagged product and replied to emails but is frustrated by the lack of live human support and suspects profit motives. Other merchants echo similar experiences: one had funds withheld without notice after years on the platform, harming operations; another cites a response stating Shopify may set Reserve Account terms at its discretion and claims extra fees if using non-Shopify processors. One user says they never enrolled in Shopify Payments and funds from an Instagram sale are missing.
Outcome/status: No resolution confirmed in-thread. Next steps rely on email escalation. Key open questions: specific reasons for holds, expected timelines, and alternatives without added fees.