I paid off my last capital in November 2022 and have had 11 total loans with Shopify. When I asked about being considered again, the only response I get is to keep waiting and “make sure you do not have chargebacks.” I have only had 2 chargebacks in 5 years on this store. Does it seem like they are not giving them out anymore or are the sales requirements stricter? I even asked for a manual review a couple months and was told “we do not do that anymore.” Not sure what else to do.
Topic summary
Shopify Capital loan availability appears to have changed significantly. One merchant with a strong history—11 previous loans, last paid off in November 2022—reports being unable to secure new funding despite repeated inquiries. Support only advises to “keep waiting” and avoid chargebacks, though this merchant has had just 2 chargebacks over 5 years.
Key concerns raised:
- Manual review requests were denied with “we don’t do that anymore”
- Vague responses when asking about loan status
- Possible connection to recent Silicon Valley banking issues
Current status: Multiple merchants experiencing similar situations, questioning whether Shopify has discontinued the program entirely or implemented stricter, undisclosed eligibility requirements. No clear answers have been provided by Shopify support.
I’m also sort of in the same situation. Currently trying to find out if they discontinued the loans. I was thinking it was because of the whole banking situation in silicon valley. getting very vague answers when I asked about it.