Are there updates on integrated EFTPOS machines in Australia?

Payments + Shipping & Fulfilment

Topic summary

Australian retailers are seeking integrated EFTPOS terminals for Shopify POS to eliminate manual payment entry errors and streamline transactions. Currently, Shopify Payments only supports online transactions in Australia, forcing brick-and-mortar stores to manually enter amounts into separate terminals.

Current Limitations:

  • No native EFTPOS integration available for Australian physical stores
  • WisePad 3 terminals (Shopify’s solution) don’t accept EFTPOS-only cards or allow account selection
  • Merchants must use external terminals (like Tyro, ANZ) requiring duplicate transaction entry
  • This creates processing errors, especially during busy periods

Cost Concerns:

  • Shopify Payments fees average 1.13% versus 0.45% for bank-issued terminals
  • One analysis showed annual costs of $25,312 with Shopify versus $12,216 using alternative POS systems with bank terminals
  • Many merchants view the fee difference as prohibitive

Merchant Response:

  • Several businesses have switched to alternative POS systems (Vend, HikeUp) that integrate with both Shopify online stores and bank EFTPOS terminals
  • Others are considering leaving Shopify entirely for unified solutions
  • The issue remains unresolved since the original 2019 inquiry, with merchants expressing frustration that integrated EFTPOS is available in USA, UK, and Canada but not Australia
Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
10

We are ready to jump on board asap once it’s offered!
It’s like everything else has been integrated and works flawlessly except for the most important part, the transaction, where after all the hard work, order creation, packing, systems, automated emailing of receipts… Etc… Instead of the transaction being charged for $250 on the terminal, due to human error, $2.50 was charged and now it’s too late… And this could all be something of the past if it’s just integrated!!

Please bring it over asap

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